Refund policy
Ambar Style (ambarstyle.store), operated by FASHION DISTRIBUTION NETWORK LTD
Last updated: October 25, 2026
We want you to love what you order. If something isn’t right, this policy explains how to return or exchange your order. It should be read with our Shipping Policy, Cancellation Policy and Payment Policy.
1. Return window
You can return most items within 30 days of delivery for a refund or an exchange, as long as they meet the conditions below. Requests made more than 30 days after delivery cannot be accepted under this policy, but this does not affect your legal rights (see section 11).
2. Conditions for returns
To be eligible, items must be:
- Unworn and unused, apart from trying them on indoors to check the fit
- In their original condition, with all tags attached
- In their original packaging, placed inside a shipping parcel or bag
- Free of odours, stains, make-up, perfume, pet hair and signs of wear
We may refuse or partially refund returns that show wear, damage or missing parts that were not caused by us. You are responsible for taking reasonable care of items while they are in your possession.
3. Items we cannot accept back
For hygiene and safety reasons, the following cannot be returned once opened or unsealed, unless they arrive defective or damaged:
- Underwear, swimwear and hosiery, if the hygiene seal or protective strip has been removed
- Pierced earrings and other items that touch the body and are sealed for hygiene reasons
- Face masks and similar items
- Gift cards
4. How to return an item
- Email us at Hey@ambarstyle.store within 30 days of delivery.
- Include your order number, the name on the order, the item(s) you want to return and the reason. Tell us if you want a refund or an exchange.
- We will reply with return instructions and the return address. Please do not send items back before we reply, because returns we don’t recognise may be delayed.
- Pack the item securely and send it with a tracked service. Keep your proof of postage and tracking number until your refund is complete.
5. Return postage costs
- If the return is because the item arrived defective, damaged or incorrect, or because of our error, we will cover the return postage cost and send you a prepaid return label.
- For other returns (for example, wrong size or change of mind), you are responsible for the cost of return postage.
Returns are sent to the address we give you in our reply. Please don’t send them to our registered business address unless we tell you to.
6. Refunds
When we receive and inspect your return, we will email you to confirm the result. Approved refunds go back to your original payment method within 5–7 business days of our approval, and in any case within 14 days of us receiving the item back or receiving proof that you have sent it, whichever is earlier. Your bank or card issuer may need several more business days to show the credit.
We refund the price of the item and any VAT paid. If you cancel within your statutory 14-day cancellation period (see section 11), we also refund the standard delivery charge you paid. We do not refund extra charges for a more expensive delivery option than our standard one.
7. Exchanges
If you need a different size or colour, email us and we’ll tell you whether it is in stock. The fastest way to exchange is often to return the original item for a refund and place a new order. We will confirm with you before sending any replacement.
8. Damaged, defective or incorrect items
If your order arrives damaged, defective or not what you ordered, please email us within 7 days of delivery with your order number and photos, so we can help quickly. We will arrange a replacement or a full refund, including the cost of return postage if the item needs to come back. This does not limit your legal rights if you tell us about a problem later (see section 11).
9. Late or missing refunds
If you haven’t received your refund after 10 business days, first check your bank account, then contact your card company, as it can take time to post. If you still have not received it, email us at Hey@ambarstyle.store.
10. Cancellations
To cancel an order that hasn’t shipped, see our Cancellation Policy.
11. Your legal rights
If you buy from us online, UK law gives you the right to cancel your order for any reason within 14 days after the day you receive your goods, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Our 30-day return window includes and extends this right. To cancel, tell us clearly by email, and then return the goods to us within 14 days of telling us.
If an item is faulty, not as described or not of satisfactory quality, you also have rights under the Consumer Rights Act 2015, including the right to reject it within 30 days of delivery for a full refund, and the right to a repair or replacement, or a price reduction or refund, after that. Nothing in this policy affects those rights.
12. Changes to this policy
We may update this Return and Refund Policy from time to time. The “Last updated” date shows when it last changed. The version in place when you place an order applies to that order.
13. Contact us
FASHION DISTRIBUTION NETWORK LTD (trading as Ambar Style)
Company number: 16913511
Email: Hey@ambarstyle.store
Phone: +44 161 496 0772
Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Support hours: Monday to Friday, 9:00 AM to 5:00 PM